Clients must EITHER currently

Have a claim for Employment Insurance (EI) benefits

Have EI reachback benefits that ended within the previous 60 months

or 

Who have EARNED more than $2000 in insurable earnings and paid employee EI premiums on those earnings in at least 5 of the last 10 years

(Note: the 5 years do not have to be consecutive years) 

and

Must be PR, Citizen, Protected Refugee (with court’s decision)

Clients can find this information on their past T4 slips Box 24

Contact Service Canada  1-800-206-7218 from 8:30am- 4:30pm